Refund policy

Return and Refund Policy

We accept eligible returns within 30 days after delivery.

Return conditions

Returned items must be unused, unworn, unwashed, with tags attached, and in original condition. Items that show wear, washing, odor, damage caused after delivery, or missing tags may be refused.

How to start a return

Contact us at service@brandonjk.com before sending any item back. Include your order number, the product name, and the reason for the return. If the item arrived damaged, defective, or incorrect, include clear photos.

Return method: by mail. Do not send items back before your return request has been approved.

Return shipping cost

For standard preference-based returns, the customer is responsible for return shipping.

If the item is defective, damaged on arrival, or incorrect, BRANDON JK will handle or reimburse the approved return shipping cost.

Return address

Approved returns should be mailed to: BRANDON JK LLC, 5615 W Moody Trl, Laveen, AZ 85339, United States. Please contact us first so we can confirm the return instructions for your order.

Restocking fee

No restocking fee is charged for approved returns.

Refund processing time

After we receive and inspect the approved return, refunds are normally processed within 5-10 business days back to the original payment method. Your bank or card issuer may need additional time to post the refund.